Terms & Conditions

This website is operated by P&A Ventures London LTD (company number: 16180015), trading as reasn. Throughout the site, the terms “we”, “us” and “our” refer to reasn. P&A Ventures London LTD offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site.

 

Where to find information about us and our products

You can find everything you need to know about us, P&A Ventures London LTD, and our products on our website before you order. We also confirm the key information to you in writing after you order, either by email or in your online account.

We only accept orders when we’ve checked them

We will contact you to acknowledge that we’ve received your order and to confirm that we have accepted it.


Sometimes we reject orders

Sometimes we reject orders, for example, because:

  • a product is unexpectedly out of stock or unavailable;

  • your order is flagged as unusual or susceptible to fraud using our security software;

  • we believe (at our sole discretion) that you are reselling our products without written approval;

  • your billing information is incorrect or unverified;

  • the product was mispriced by us; or

  • due to any other errors or mistakes in our website information.

When we reject an order, we let you know as soon as possible and refund any sums you have paid.

We charge you when you order

You will own your product once we have received payment in full.

 

We pass on some increases in VAT

If the VAT rate changes between your order date and delivery date, we adjust the rate you pay, unless you’ve already paid in full before the VAT change takes effect.


We’re not responsible for delays outside our control

If delivery is delayed due to an event outside our control, we will contact you as soon as possible and do what we can to reduce the delay. If the delay is substantial, you may contact our customer service team to cancel the order and receive a refund for products you have paid for but not received.


Products can vary slightly from their pictures

A product’s actual colour may not exactly match that shown on your screen, and packaging may differ.


Our promotional discounts

Reasn discount codes entitle you to an offer on your online order. To redeem your offer, enter your unique code at checkout before payment. Discount codes:

  • Are valid only on reasn.co.uk;

  • Can be used once per transaction;

  • Cannot be combined with other offers;

  • Are non-transferable and not valid on gift cards.

When discount codes may not apply

Discount codes may not apply if:

  • The code has already been used;

  • Another discount is already applied to your order;

  • The code has expired;

  • The order hasn’t met the minimum spend threshold.

Your legal right to change your mind

You have a legal right to cancel your order and receive a refund, subject to the terms below.

When you can’t change your mind

You cannot cancel an order for:

  • Products sealed for hygiene purposes (e.g. underwear or swimwear), once unsealed;

  • Goods that become mixed inseparably with others after delivery.

The deadline to change your mind

You must notify us no later than 30 days after delivery. If delivered in multiple parts, the 30 days starts after the final delivery.


How to tell us

To cancel, contact our customer service team or complete the model cancellation form at the end of these terms and send it to our returns address.


Return costs are your responsibility

Returns must be made within 30 days of your shipment date (unless extended during specific periods). You can:

  • Submit your return via our returns portal (link coming soon);

  • Or post the items using an established delivery service to our return address (to be confirmed).

You must keep proof of postage. If you don’t and we don’t receive the items, we cannot refund you.


We only refund standard delivery costs

Express or time-specific delivery charges are non-refundable.


You’re responsible for sending back the correct item

We’re not responsible for incorrect or accidental returns. If we can locate the item and you want it back, you may need to cover return postage.


We reduce your refund if you use or damage a product

Refunds may be reduced if:

  • Original tags are missing;

  • The item is worn, washed, or altered;

  • The condition is not “as new”;

  • Accessories or packaging are missing.

In some cases, no refund may be issued. Contact Customer Services for guidance.

When and how we refund

We aim to refund you within 10 working days of receiving your return (or evidence of return). Refunds will be issued to the original payment method. No fees will be deducted.


Your rights if something is wrong with your product

If you believe a product is faulty, contact our Customer Services team. We may request evidence such as photos.


Summary of your key legal rights

Under the Consumer Rights Act 2015:

  • You can get a refund for faulty goods within 30 days;

  • If repair or replacement isn’t possible within 6 months, you’re usually entitled to a refund;

  • You may be entitled to a partial refund for faults discovered within 6 years.

Changes to products and terms

We may change a product or these terms:

  • To reflect legal or regulatory updates;

  • To make technical adjustments;

  • To clarify the language used.

For material changes, we will notify you in writing and allow you to cancel any affected order.

We may end our contract with you

We may cancel your order if:

  • A product is withdrawn or recalled;

  • You fail to provide necessary delivery or billing information.

We’re not responsible for all losses

We are not liable for losses that are:

  • Unexpected or unforeseeable;

  • Caused by events outside our control;

  • Due to your own failure to follow instructions;

  • Related to business use.

How we use your personal data

Please refer to our Privacy Policy for details.


Disputes

These terms are governed by English law. You may bring claims in England or in your local UK jurisdiction. We may also bring claims in your local courts.


Other important terms

  • We may transfer this agreement to another entity. You’ll be notified if so.

  • You can only transfer your rights with our written consent.

  • Nobody else has any rights under these terms.

  • If a court invalidates a clause, the rest still applies.

  • Delays in enforcing the contract do not waive our rights.